Responsive organizations have the ability to change from within. You could call that organic. Change is not managed, but inspired. There are four starting points to realize this. They are about people, their motivations and mutual relationships.
First of all, the people make the difference – not the plans, structures, KPIs or work processes. It is the task of leadership to allow people to come to their own in a safe environment. This is not about directive leadership that tells people what to do, but ‘facilitating leadership’ which is based on autonomy, responsibility and motivation. A third premise is that there is no uniform formula, method or approach for success: every organization finds out for itself what its unique potential is and how it can be realized. And finally, they rely on the belief that people have a tremendous capacity to contribute to change, provided you address their intrinsic motivation.
In many discussions with clients about their mission and positioning, Simon Sinek’s “Golden Circles” come up. These circles are about the “Why”, “How” and “What” of an organization.
The stronger the “Why” of a company, organization, or person, the stronger its energy and appeal. In his famous Ted Talk, Sinek explains that companies, organizations and people with a strong and clear “Why” achieve more and have a stronger attraction to other people than those who focus primarily on the “What” or “How”. He uses appealing examples from, among others, the Wright Brothers, Martin Luther King and computer company Apple.
The art of connection
Simon Sinek’s “Why” goes deeper than the mere raison d’être of an organization. For leadership, the art is to connect this with the “Why” of their employees. In other words: their motives for their actions and decisions.
Facilitating leaders act from a strong awareness of their employees and their motivation. They intend to inspire and stimulate them, and get them moving together. In doing so, they create the conditions for positive change. Which works better, and is more fun, than telling people what needs to be achieved and how they must do it.
Good decisions with the wrong motive do not lead to the desired results
Often strategic decisions are taken that seem very good at first sight but are based on the wrong motive.
Example: companies such as Semco or Favi have made a name for themselves with self-managing teams. This led, among other things, to the disappearance of a lot of management at these organizations. Their approach was praised and copied by many other companies. Their argument often was: “We can save costs with this.”
Cost-effectiveness is important, but that was not the motive of the aforementioned organizations. It was the conviction that people in the workplace are perfectly capable of planning, organizing and executing their work. For themselves and together. No manager had to decide on that. That motive was the foundation for successful change in these examples. But when the motive is all about costs, that becomes the focus of change. It will not improve the way the organization performs. On the contrary: changes made with the wrong motive rarely lead to good results.
The litmus test
So the “why” is about the intrinsic motives of organizations just as much as it is about people’s behavior. Try it out when you speak to an applicant again. Or suppliers who pitch for your business: ask people why they do the work they do or why they have made certain decisions. TheIr answer immediately gives a good idea of the kind of people you are dealing with. I once had to choose between three research agencies for a global market study. I asked all three contacts why they were doing this work. Two thought for a moment and repeated their sales pitch. It was about “added value”, “insights through research”. All true, but it was not an answer to the question. Besides that, what they told me I already knew from their websites. Their answers made them look similar. And above all: they did not inspire me. On the contrary! The third person replied immediately and from the bottom of her heart, “Theo, that’s very simple. I just love to do research and understand data. I wouldn’t want to do anything else.” In this simple answer, the motivation and energy were palpable. I did not have to think long about choosing this party. This resulted in an inspiring collaboration that lasted a long time and provided our company with a lot of “data-driven” insights.
2,600 years ago Buddha already spoke about this. One of the pillars of his teaching is “the right intention” or “the right motive”. People like Simon Sinek make us understand better that this is a universal principle that helps to realize coherence in organizations and achieve great results. Why do you do the things you do?